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Frequently asked questions, setup guides and how to reach us.

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Setup guides

Check if your phone is compatible

See whether your phone supports eSIM and is unlocked before you order.

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How to set up a SoftBank / Rakuten eSIM

Install with a QR code or enter the details manually on iPhone and Android.

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SoftBank SIM APN setup on iPhone and inserting a SIM

Install the APN configuration profile for the SoftBank (and Rakuten) data SIM on iPhone, insert the SIM, and fix connection problems. Android needs no setup.

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How to use pocket WiFi

Turn it on, connect several devices and fix a slow connection.

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Other servicesHome fiber internetNeed fixed internet for the whole family? Compare fiber, home Wi-Fi and pocket Wi-Fi before you choose.View guide

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